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Timezone overlap

9h overlap with US East · Peru

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English level

Elementary

A2

Detected from your CV

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

Omnicanal managementQuality assuranceSales executionCash handlingLogistics coordinationPost-sale supportQuery resolutionBilling & invoicingOperational controlCustomer loyaltyGestión omnicanal

Tools

No tools listed yet.

About

As a Digital Customer Service Advisor at ATENTO PERÚ, Celeste specializes in resolving complex retail queries related to orders, refunds, and billing. She consistently delivers rapid first-contact solutions and expertly transforms negative customer experiences into positive outcomes through efficient post-sale tracking and internal system management, consistently meeting high quality and response time standards. Her background includes managing wholesale and retail sales, invoicing, and overseeing cash reconciliation and store operations at COMERCIAL QUINCE. She also ensured precise, high-quality service during peak hours as a Multifunctional Cashier and Waitress at RESTOBAR - CEVICHERÍA "SOL NORTEÑO." She is a graduate of International Business Administration from I.E.S.T.P. "Hermanos Cárcamo." This adaptable professional is eager for continuous learning and growth in a collaborative environment. She is committed to developing her expertise and making a significant impact.

Highlights

  • Resolved critical retail queries regarding orders, refunds, and billing, ensuring rapid first-contact solutions.
  • Managed internal systems for request processing and post-sale tracking, transforming negative experiences into effective solutions for user loyalty.
  • Consistently met established quality, response time, and service standards for the campaign.
  • Controlled and executed wholesale and retail sales, issuing receipts and invoices using commercial systems.
  • Responsible for managing, reconciling, and balancing petty cash, supervising merchandise dispatch and store organization.
  • Controlled order dispatch, ensuring fast, precise, and high-quality service during high-demand hours.

Work preferences

Job type
Full-time, Part-time
Company size / type
Early-stage startup (0-20), Large/multinational (200+), Social/Environmental Impact Company
Culture
Early-stage startup (0-20), Growth-stage startup (21-200)
Industries
Business Consulting, Finance & Accounting, Human Resources & Recruitment, Marketing & Advertising
Hours
8 horas diarias
Remote experience
Gestión de consultas, reclamos y solicitudes de clientes de forma 100% remota. Resolución de incidencias en el primer contacto para mejorar la satisfacción del usuario. Manejo de herramientas CRM y sistemas de telefonía en la nube. Cumplimiento de métricas de calidad, tiempo de llamada y retención.
Available from
Jul 2026
Notice period
2 semanas

Salary context

Benchmarks for SMB non-tech role · Mid (3–7 yrs).

India equivalent
$1,200/mo
This candidate
$2,000/mo
US local hire
$5,200/mo
Save ~$38,400/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Asesor de Atención al Cliente Multimarca (Digital) · ATENTO PERÚ
    May 2025 — Jun 2026
    PE

    - Gestión omnicanal y postventa: Resolución oportuna de consultas críticas sobre el estado de pedidos, reembolsos, reclamos y emisión de facturaciones para el sector retail, asegurando soluciones rápidas en el primer contacto. - Control operativo y…

  2. Cajera y Asesora de Ventas · COMERCIAL QUINCE
    Jan 2024 — Nov 2024
    PE

    - Gestión comercial y facturación: Control y ejecución de ventas al por mayor y menor, emitiendo boletas y facturas mediante sistemas comerciales. - Control financiero y logístico: Responsable del manejo, arqueo y cuadre de caja chica, así como de…

  3. Mesera de Atención al Cliente · POLLERÍA "FOGÓN DE LA BAHÍA"
    May 2022 — Dec 2023
    PE

    - Calidad de servicio y fidelización: Responsable de la atención directa en salón, garantizando una experiencia fluida y de alta calidad para los comensales. - Coordinación logística: Control, preparación y seguimiento de pedidos para delivery…

  4. Mesera y Cajera Polifuncional · RESTOBAR - CEVICHERÍA "SOL NORTEÑO"
    Dec 2021 — Mar 2022
    PE

    - Atención integral y flujo de caja: Gestión simultánea de la atención al cliente en salón y el manejo operativo de la caja (facturación y cobros). - Eficiencia operativa: Control en el despacho de pedidos, garantizando un servicio rápido, preciso y…

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Education

  1. Licenciatura · I.E.S.T.P. "Hermanos Cárcamo"
    2022—2024
    PE· Administración de Negocios Internacionales
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