Timezone overlap
9h overlap with US East · Argentina
English level
Full Professional
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(es)Skills & tools
Skills
Tools
About
Catalina brings a background in hospitality management and customer service, most recently as a Restaurant Supervisor at Ola Poke from 2020 to 2024. In this role, she coordinated operations and supported a dynamic team, ensuring smooth service in a fast-paced environment. Currently based in La Plata, Argentina, Catalina is actively transitioning into remote work, applying her operational skills and a newly acquired toolkit including Hubspot, Notion, and Google Workspace. Her journey in hospitality spans over ten years and across continents, beginning with varied roles in New Zealand, from hotel housekeeping to event support. She then spent eight years in Mallorca, Spain, primarily as a waitress before advancing to supervision at Ola Poke. This extensive experience has cultivated her ability to adapt quickly, manage diverse situations, and provide exceptional customer support. Known for being highly organized, detail-oriented, and a quick learner, Catalina thrives in environments where she can take ownership and solve problems. She is excited to apply her adaptability and customer-focused approach to a new challenge, eager to learn and contribute to a remote team.
Work preferences
- Job type
- Freelance / Independent, Part-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company
- Industries
- Business Consulting, E-commerce, Human Resources & Recruitment, Tourism & Hospitality
- Hours
- EST business hours
Salary context
Benchmarks for SMB non-tech role · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Waitress · RikitoJan 2024ES
- Delivered attentive and personalized service in a fast-paced, high-volume environment. - Coordinated communication between front-of-house and kitchen teams to ensure a smooth guest experience. - Resolved customer inquiries and issues…
- Restaurant Supervisor · Ola PokeJan 2020 — Jan 2025ES
- Coordinated daily operations, ensuring customers, team members, and suppliers were aligned and supported. - Resolved customer issues with a proactive and solution-oriented approach, maintaining a positive experience. - Managed administrative…
Education
- High School Diploma · High School