Skills & tools

About

Highlights

• Cultural Awareness in Global Teams
• Project Leadership & Agile Methodologies
• Operations Management
• Process Optimization & KPI Analysis
• Project Management
• Led the supervision of global customer accounts to ensure 24/7/365 service continuity, managing high-impact operations and mission-critical infrastructure.
• Managed a portfolio of 15+ tech and operations projects, optimizing timelines and processes.
• Directed incident response for Severity 1 and 2 cases, led high-level customer meetings, and delivered detailed RCA (Root Cause Analysis) and RFO (Reason for Outage) reports to stakeholders.
• Planned, Configured, and Implemented Cisco Equipment (including 1800 and 2800 Series Routers and 2900 and 3600 Series Switches), ensuring optimal network connectivity and reliability.
• Developed and managed critical sales tools, including Material Codes, Statements of Work, Offer Sheets, and Client Pricing/Quotation Tools, to streamline Order and Sales Processes.
• Identified New Market Demands through Market Analysis to shape Service Offerings and maintain a Competitive Advantage.

Work preferences

Job type

Consulting, Freelance / Independent, Full-time, Part-time

Company size / type

—

Culture

—

Industries

Business Consulting, Information Technology

Hours

Full US Time zone.

Remote experience

Based in Buenos Aires, worked for US, Canada and Europe.

Available from

Aug 2026

Notice period

1 week

Engagement

Open to contract / freelance

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Operations Manager | Process Improvement | Operations Optimization · Be-Well: Professional Services for Personal and Workplace Development

   May 2023 — Present
   AR

   - I analyze operations, processes, and decision-making systems to identify bottlenecks, risks, friction, and inefficiencies before they impact execution. - I uncover root causes and translate complexity into clear recommendations, priorities, and…

2. Growth & Operations Manager | Project Manager | Strategic Consultant · Be-Well Professional Services

   Jan 2023 — Present
   AR

   With a strong foundation in Project Management, Operation Manager and Ontological Coaching, I lead strategic initiatives that align human development with business objectives. My work combines analytical thinking, emotional intelligence, and…

3. Opetations Manager · AT&T

   Aug 2014 — May 2022
   ARUS company · remote

   - Led the supervision of global customer accounts to ensure 24/7/365 service continuity, managing high-impact operations and mission-critical infrastructure. - Delivered consistent operational excellence by combining deep technical expertise with…

4. Project Manager/ Operations Manager · AT&T

   Jan 2014 — Dec 2023
   ARUS company · remote

   - Managed a portfolio of 15+ tech and operations projects, optimizing timelines and processes. - Led 24/7 service continuity coordination for global clients, managing vendors and high-impact incidents. - RCA reports delivered and oversaw SLA…

5. Solutions Consultant · Orange Business Services

   Jan 2013 — Dec 2014
   AR

   - Designed commercial and technical proposals aligned with long-term business strategies. - Analyzed trends and identified growth opportunities in the B2B digital services space.

6. Avaya Professional Services Business Development - Engagement Manager/ APS Support Manager · Avaya

   Jul 2009 — Jul 2012
   ARUS company · remote

   - Conducts Global Market Research to assess Market Sizing and identify Growth Opportunities. - Completes Pricing Analysis for various Service Offerings, ensuring competitive positioning. - Provides Thought Leadership on complex issues related to…

7. Customer Engineer (Client Solution Analyst) · Iplan Telecommunications

   Oct 2008 — Jul 2009
   AR

   - Designs and Diagrams Technical-Commercial Offers to align with Customer Requirements and optimize Revenue Opportunities. - Collaborates in Strategic Planning with customers to drive Long-Term Business Growth and enhance Stakeholder Relationships…

8. Network Administrator · Cencosud S.A.

   Nov 2007 — Sep 2008

   - Collaborated in Managing Business Projects and project plans for new implementations, ensuring alignment with Strategic Goals and Client Requirements. - Assisted in the Opening and Re-Opening of New Stores, contributing to Operational Efficiency…

9. IT Project Leader · HSBC

   Nov 2006 — Sep 2007

   - Leads the Development of New Network Diagram Connectivity for customers, overseeing the Installation and Configuration of Cisco Network Equipment (including 1800 Series Routers and 2900 Series Switches). - Manages New Networking Projects, ensuring…

10. Delivery Project Executive / Network Specialist · IBM

    Jul 2004 — Nov 2006
    ARUS company · remote

    - Coordinates Workgroups to effectively fulfill IT project objectives, fostering Collaboration and Team Engagement. - Leads New Network Connectivity Projects for customers, ensuring seamless integration and Customer Satisfaction. - Manages the…

11. Business Development & Strategy Roles/ Technical Project Manager · Avaya, Iplan, IBM, HSBC

    Jan 2004 — Dec 2012

    - Held various leadership and strategic roles in network operations, business consulting, and offer development. - Collaborated with marketing and product teams to scale digital transformation initiatives.

12. Analyst / Account Executive · Distronic S.A.

    Jun 2003 — Jul 2004

    - Quotation of position. - To Coordinate the technical staff in order to fulfill the infrastructure task assignment. - Services and equipment sales. - Opening of clients' portfolio. - To lead the upgrade of technology of the accounts of Pirelli and…

13. Support Coordinator · Nel Computación - C.A.S. Hewlett Packard

    Dec 2002 — Apr 2003
    US company · remote

    - Call reception. - Customer attention. - Budgets - Management.

14. Chief of Technical Service · Cadwell (Argentina)

    Nov 2000 — May 2001
    ARUS company · remote

    - Logistics. - Person in charge for the repair of servants, PCs, peripheral and products Compaq. - To Coordinate the workgroup (3 persons). - Visit of the technician to the client. - Customer satisfaction. - Repairing and delivery of equipments in…

15. Technical Support · Movicom Bellsouth

    Jul 1999 — Mar 2000
    US company · remote

    - Telephone Attention. - Resolution of problems on call. - Technical Support on site. - Achievement of structured wiring in networks LAN. - Installation of PCs. - Network connectivity. - Configuration of software and hardware. - Migration of PCs. …

Education

1. Bachelor's degree · Universidad de Palermo
   AR· Administration - Digital Business
2. — · ITBA Universidad

   2024—2024
   · Business Analytics, Business
3. — · Escuela de Formación de Líderes

   2024
   · Professional Ontological Coach, Educational Leadership and Administration, General
4. Diplomatura · Centro de e-Learning UTN FRBA

   2024
   · Diplomatura de Análisis de Negocios (Business Analysis), Business, Management, Marketing, and Related Support Services
5. Diploma · Universidad Austral, Buenos Aires

   2023—2023
   AR· Sports Psychology (Diploma), Sports Studies
6. Bachelor's Degree · Universidad de Palermo

   2022
   · E-Commerce/Electronic Commerce

Links

• bewellserviciosprofesionales.com