Timezone overlap
9h overlap with US East · Argentina
English level
Conversational
Self-reported as: “I struggle but I can”
Skills & tools
Skills
Tools
No tools listed yet.
About
Hello! I am looking for a professional challenge where I can grow professionally and apply the knowledge acquired in my career. At the same time, I am studying English and would love the opportunity to gain fluency through daily practice at work.
Work preferences
- Job type
- Freelance / Independent, Full-time, Part-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company, Nonprofit / NGO, Public Organization
- Industries
- Human Resources & Recruitment, Information Technology
- Hours
- EST business hours
- Remote experience
- Worked remotely from 2020 to 2022 for the Government of the City of Buenos Aires
Salary context
Benchmarks for Operations · Junior (< 3 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Service · IVISAJan 2023 — Present
- Provided assistance and support to customers through multiple channels, such as live chat, email, and social media, ensuring each inquiry was resolved quickly and friendly, aligned with a customer-centric approach. - Implemented an automated…
- Logistics Administrative Assistant · ANSVJan 2018 — Jan 2020
- Processed +2000 daily vehicular infractions, consistently meeting 98% of daily objectives, maintaining a high level of productivity and ensuring accuracy in records. - Managed driver records with 100% accuracy and confidentiality, ensuring…
- Human Resources Administrative Assistant · GCBAJan 2016 — Jan 2023
3 years remote - Developed and implemented training modules for managers on internal policies, improving understanding of procedures by 40%. - Managed employee records with 98% accuracy, ensuring efficient and organized handling of information. …
Education
- — · Santander Open Academy2024
- — · Santander Open Academy2023
- — · Santander Open Academy2023
- — · Educación IT2022
- — · Instituto Mariano Acosta2015
Achievements
- Implemented an automated customer service protocol that resulted in a 40% reduction in response times, improving overall efficiency and user satisfaction ratings.
- Collaborated closely with multidisciplinary teams to optimize the customer service process, resulting in a 20% increase in team productivity and efficiency.
- Developed and implemented training modules for managers on internal policies, improving understanding of procedures by 40%.
- Managed employee records with 98% accuracy, ensuring efficient and organized handling of information.
- Increased efficiency in employee payment management, reducing delays by 80% through improved tracking and communication processes.
- Processed +2000 daily vehicular infractions, consistently meeting 98% of daily objectives, maintaining a high level of productivity and ensuring accuracy in records.
- Managed driver records with 100% accuracy and confidentiality, ensuring efficient and organized handling of information.