Self-reported as: “I would not be able to work in English”

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About

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Hours

EST business hours

Remote experience

Minvu (Ministry of Housing of Chile)

Salary context

Benchmarks for Customer Success · Mid (3–7 yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Surveyor QA Tester · Ministerio de Vivienda y Urbanismo

   Sep 2023 — Jan 2024

   - Made calls - Explained the purpose of the survey - Asked questions - Recorded responses accurately - Remained impartial and neutral - Handled objections and questions - Met survey objectives - Maintained confidentiality - Reported results

2. Customer Service Advisor · Tecnologico de Colorado

   Jul 2017 — May 2023

   - Customer service - Advice and guidance - Problem resolution - Follow-up - Service promotion - Information management - Internal collaboration - Professional development

3. Audiovisual Coordinator · Florida Global University

   May 2013 — Jul 2017

   - Project planning and coordination: Organized and supervised project planning from conception to final delivery. This included coordinating teams, assigning resources, and setting deadlines. - Production management: Oversaw the production of…

4. Customer Representative · La venezolana de seguros

   Dec 2011 — Apr 2013

   - Customer service: Served as the primary point of contact between the company and its customers through various channels, such as calls, emails, chat, or in person. Required being available to answer questions, resolve problems, and provide…

5. Call Center Operator · Movistar (Telefónica Hispam)

   Apr 2008 — Nov 2011

   - Telephone support: Answered customer calls to provide information, resolve inquiries, offer technical assistance, or facilitate purchases. - Outbound calls: Contacted potential customers for sales, satisfaction surveys, appointment confirmations…

Education

1. QA Tester · EducacionIT

   2024—2024
   · Software Tester
2. Computer Technician · Instituto Universitario de Mercadotecnia ISUM

   2012—2016
   · Business Operations Support and Services