Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Carina is a Customer Service Manager with 17.5 years of experience, currently based in Córdoba, Argentina. Her extensive background spans diverse industries including IT, manufacturing, tourism, education, and healthcare, equipping her with a comprehensive understanding of operational needs. She is proficient with essential tools like Salesforce CRM, various Ticketing Systems, and Zoom, consistently delivering efficient service and effective coordination. Her career arc demonstrates broad adaptability, including her ongoing role as an International Coordinator at LSA and prior experience as an AI Writing Evaluator at Remotasks. She also provided administrative and technical support at STEAM School in a Box, showcasing her versatile capabilities in managing communications, documentation, and process improvements across international and remote environments. She approaches new roles with deep commitment and a proactive spirit, eager to learn and integrate into company cultures. Known for her reliability, patience, and adaptable nature, she thrives in collaborative settings and is dedicated to making a tangible impact within a well-managed organization.
Work preferences
- Job type
- Full-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company
- Industries
- Business Consulting, Finance & Accounting, Health & Telemedicine, Information Technology, Manufacturing, Marketing & Advertising, Online Education & Training, Tourism & Hospitality
- Hours
- EST business hours
- Remote experience
- Based in Cordoba, Argentina and worked for Tel Aviv (Israel), Madrid (Spain), Philadelphia,and Houston (USA)
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- CUSTOMER SERVICE MANAGER · SpinesDec 2024 — Dec 2025
- Managed customer communications via phone, email, ticketing systems, and Salesforce CRM. - Coordinated follow-ups with Production, maintained accurate customer records, resolved inquiries, and ensured an outstanding customer experience.
- AI WRITING EVALUATOR · RemotasksAug 2023 — Mar 2024
- Reviewed, edited, and improved AI-generated content for quality, clarity, and compliance.
- INTERNATIONAL COORDINATOR · LSAJul 2023 — Present
- Supported B2B clients through phone, Zoom, and email-coordinated appointments, scheduling, billing, quality assurance, escalations, and customer follow-up.
- ADMINISTRATIVE & TECHNICAL SUPPORT · STEAM School in a BoxNov 2020 — Jul 2022
- Provided administrative and technical support for online classes, coordinated student groups, managed certification activities, and supported instructors during live sessions.
- SENIOR EXECUTIVE & ADMINISTRATIVE ASSISTANT · UNITEFA-CONICETJun 2014 — Mar 2024AR
- Managed executive calendars, board meetings, procurement, HR documentation, budgeting, reporting, institutional communications, and office operations. - Developed administrative processes, coordinated priorities, maintained records, and served as…
- QUALITY ANALYST, TICKET MANAGER & TRAINER · Stefanini/FIATApr 2013 — May 2014
- Monitored SLAs and ticket quality, produced reports, handled escalations, trained staff, improved procedures, and supported the Service Manager.
- IT Operations · HEWLETT-PACKARD ARGENTINAJan 2010 — Jan 2012ARUS company · remote
- Performed Incident, Problem and Change Management, SLA reporting, ISO audits, QA, technical support, ITIL-based operations, and staff training across enterprise environments.
- BILINGUAL CUSTOMER SERVICE REPRESENTATIVE · Apex AmericaOct 2004 — Feb 2007
- Provided bilingual customer and technical support, managed escalations, processed sales, and conducted customer follow-up.
Education
- University Technician in Food Industries · Universidad Tecnológica Nacional - Facultad Regional Córdoba2018—2025· Food Technology
- Diploma in Sustainable Rural Tourism · Facultad de Ciencias Agropecuarias - Universidad Nacional de Córdoba2025—2025· Tourism