Self-reported as: “I can work in English”

Skills & tools

About

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Hours

EST business hours

Salary context

Benchmarks for Customer Success · Junior (< 3 yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Procurement Operations Associate · Home Intercultural Learning

   Mar 2024 — Present

   Support in English, Portuguese and Spanish. Overseeing invoicing, ensuring efficient payments, and managing reconciliation processes. Proficient in SAP product and ticket management systems, fulfilling all agreed SLAs. - Overseeing invoicing…

2. Sales Agent · Modo Vuela

   Sep 2023 — Mar 2024

   Preparing quotations and travel packages. Reservation management. Customer Service and problem solving. Travel coordinator in destination. Follow-up, after-sales service and customer loyalty. - Preparing quotations and travel packages. …

3. Trilingual Administrative Assistant · Axa Assistance

   Jan 2023 — Sep 2023

   Attention in English, Portuguese and Spanish. Answer incoming calls with efficient, high-quality service. Provide excellent service by effectively using information to achieve established objectives. Follow up on managed cases to achieve resolution…

4. Receptionist and Operations Staff · Babia Viajes

   Mar 2022 — Oct 2022

   Face-to-face, telephone and online customer service. Management of reservations and Aptour system. Follow-up of inquiries and after-sales service. - Face-to-face, telephone and online customer service. - Management of reservations and Aptour…

Education

1. Bachelor's · National University of La Plata

   2016
   · Tourism
2. Technical Degree · UTHGRA La Plata

   2016—2016
   · Events Organization, Protocol and Ceremonial
3. High school diploma · "Rafael Hernández" National College

   2010—2015