Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Self-reported as: “I can work in English”
Skills & tools
Skills
Tools
No tools listed yet.
About
I have international experience in different sectors and I love meeting and working with people from different cultures, which has allowed me to develop an open and flexible approach in all my activities. I possess skills in the tourism sector both nationally and internationally, in travel management, from organizing reservations, customer assistance, and logistical coordination of transfers and accommodations, in addition to experience as a receptionist and operations assistant in hotels and travel agencies. Throughout my career, I have also provided trilingual support in Spanish, English, and Portuguese, managing processes such as billing, reconciliations, and problem-solving, using tools such as SAP, Excel, and Service Now. Additionally, I have knowledge of the Office suite, the Aptour system, Pythagoras, social media management, and have completed various courses related to these areas. My multitasking, organization, and problem-solving skills have allowed me to quickly adapt to new environments, meet tight deadlines, and exceed service expectations. Interaction with different cultures and international environments has been a key part of my professional development, something I greatly enjoy.
Work preferences
- Job type
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- Company size / type
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- Culture
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- Industries
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- Hours
- EST business hours
- Remote experience
- Hybrid work, I go to the office once a week on average or 3 times per month.
Salary context
Benchmarks for Customer Success · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Procurement Operations Associate · Home Intercultural LearningMar 2024 — Present
Support in English, Portuguese and Spanish. Overseeing invoicing, ensuring efficient payments, and managing reconciliation processes. Proficient in SAP product and ticket management systems, fulfilling all agreed SLAs. - Overseeing invoicing…
- Sales Agent · Modo VuelaSep 2023 — Mar 2024
Preparing quotations and travel packages. Reservation management. Customer Service and problem solving. Travel coordinator in destination. Follow-up, after-sales service and customer loyalty. - Preparing quotations and travel packages. …
- Trilingual Administrative · Axa AssistanceJan 2023 — Sep 2023
Attention in English, Portuguese and Spanish. Answer incoming calls with efficient, high-quality service. Provide excellent service by effectively using information to achieve established objectives. Follow up on managed cases to achieve resolution…
- Receptionist and Operator · Babia ViajesMar 2022 — Oct 2022
Face-to-face, telephone and online customer service. Management of reservations and Aptour system. Follow-up of inquiries and after-sales service. - Face-to-face, telephone and online customer service. - Management of reservations and Aptour…
Education
- Bachelor's · National University of La Plata2016· Tourism
- Technical Degree · UTHGRA La Plata2016—2016· Events Organization, Protocol and Ceremonial
- High school diploma · "Rafael Hernández" National College2010—2015