Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Self-reported as: “I can work in English - Advanced or Bilingual”
Skills & tools
Skills
Tools
About
In my role as IT Analyst, I contribute to the development and maintenance of the technological infrastructure, ensuring efficient operation and rapid problem resolution. With over 10 years of experience in technical support, I specialize in identifying and solving complex technical problems, working closely with teams to optimize processes and services. My professional career has been marked by my commitment to continuous improvement and my curiosity about new technologies. I am motivated to find effective solutions for technical challenges, relying on my knowledge in business analysis, IT infrastructure, and technical assistance. My fluency in English and my self-taught learning ability allow me to adapt quickly to the demands of the technology sector.
Work preferences
- Job type
- Consulting, Freelance / Independent, Full-time, Part-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company
- Industries
- Business Consulting, E-commerce, Health & Telemedicine, Information Technology, Manufacturing
- Hours
- EST business hours
- Remote experience
- In Argentina and I worked with clients from the United States, Brazil, India. Also on short projects in the provinces of Cordoba and Santa Fe.
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- IT Analyst · Consultor IndependienteAug 2024 — Present
- Provided comprehensive technical support to clients in diverse industries. - Managed incidents and requests related to applications and networks, ensuring operational continuity. - Participated in global teams for the implementation of effective…
- Technical Support Specialist · Tecnología 5Nov 2020 — Aug 2024
- Resolved technical issues in IT applications, ensuring high-quality support under ITIL frameworks. - Supervised IT support teams for major clients such as Volvo, Comviva, Grupo Dagma. - Contributed to the continuous improvement of service delivery…
- Systems Supervisor · Novatium Argentina ARL S.A.Apr 2014 — Jun 2017
- Supervised IT support teams for major clients such as Mapfre, Edenor, and Pirelli. - Monitored and assigned critical tickets, improving response times. - Administered networks and mobile telephony to optimize operations.
- Systems Analyst · Satus Ager SAFeb 2013 — Jan 2014
- Provided technical support including hardware repair and network administration. - Configured and supported mobile devices and BlackBerry.
- IT Assistant · Toyota Tsusho ArgentinaJul 2010 — Feb 2013
- Managed Level 2 support for the Pacheco branch, resolving internal technical issues. - Managed networks and inventories to ensure continuous system operation.
- Junior Help Desk · HLB PharmaJun 2007 — Feb 2010
- Installed and maintained networks and telecommunications systems. - Provided technical support for the company's IT infrastructure.
Education
- IT Systems Analyst · Universidad de Buenos Aires