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Timezone overlap

9h overlap with US East · Argentina

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English level

Upper Intermediate

B2

Self-assessed via CEFR ladder

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

Microsoft OfficeRegistros contablesContabilidadIVA managementBank reconciliationVendor managementPayment processingProcess optimizationNPS analysisCross-functional collaborationCRM optimizationKPI reportingTraining delivery

Tools

SICORESIRCREBCRMIVAIIBBESTUDIO GALLOWORKPLACEBig query

About

Bianca currently works as an independent Accounting Analyst in Buenos Aires, Argentina, supporting owners of ALyCs, ACDIs, and ANs in the Argentine Capital Market. She provides accounting services focused on patrimonial care, leveraging her expertise in process improvement, data analysis, and KPI monitoring to inform strategic decisions. Prior to this, Bianca spent five years at Mercado Libre as a Senior Customer Experience Representative (2015–2020). During her tenure, she led discovery on detraction metrics, implementing UX improvements that positively impacted user experience. She also developed strategies for interaction metrics that scaled company-wide and improved operational efficiency. Bianca was instrumental in optimizing CRM views, designing assisted flows for Customer Service to boost internal productivity, and mentoring representatives on communication models to elevate regional service quality. Bianca holds a Bachiller in Informática from Casa Salesiana Pío IX (2014) and is pursuing a Contador Público degree in Accounting and Finance from Universidad Kennedy, expected in 2030. She is eager to expand her knowledge and apply her proactive approach to generating data-driven results with international companies.

Highlights

  • Led robust discovery on detraction metrics, generating actionable insights and implementing UX improvements that achieved measurable impacts on user experience.
  • Developed strategies for interaction metrics that scaled company-wide experiences and improved operational efficiency.
  • Managed change backlog, optimizing CRM views and designing assisted flows for Customer Service, boosting internal productivity.
  • Created CRM solutions to democratize and standardize information shared between representatives and users.
  • Mentored and trained representatives and analysts on a communication model, elevating regional Customer Service quality and consistency.
  • Identified optimization opportunities and proposed solutions to increase team efficiency in daily operations.

Work preferences

Job type
Consulting, Freelance / Independent, Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
Culture
Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company, Public Organization
Industries
E-commerce, Finance & Accounting, Information Technology, Marketing & Advertising
Hours
EST business hours
Remote experience
Capital Federal, Buenos Aires
Available from
Aug 2026
Notice period
2 semanas
Engagement
Open to contract / freelance

Salary context

Benchmarks for SMB non-tech role · Mid (3–7 yrs).

India equivalent
$1,200/mo
This candidate
$2,800/mo
US local hire
$5,200/mo
Save ~$28,800/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Analista Contable independiente · Estudio EOA
    Jan 2026 — Present
    AR

    - Control e integración del Libro IVA Compras y Ventas, con análisis de retenciones y percepciones impositivas (IVA, SICORE, IIBB/SIRCREB) y seguimiento de vencimientos fiscales. - Ejecución de conciliaciones bancarias y de cuentas corrientes de…

  2. Experience Marketplace SSr Analyst · Mercado Libre
    Jan 2025 — Sep 2025
    AR

    - Análisis y gestión de NPS: Lideré discovery robustos sobre métricas de detracción, generando insights accionables a través de mesas mensuales con Customer Service y equipos relacionados. Implementé dinámicas con Producto y UX para resolver…

  3. Communications Commerce Ssr Analyst · Mercado Libre
    Jan 2022 — Dec 2024
    AR

    - Gestión de activaciones e indicadores de anticipación: Seguimiento y monitoreo de métricas clave para garantizar una comunicación oportuna de novedades de producto hacia Customer Experience. - Optimización de CRM y acceso a la información…

  4. Representante Ssr de Customer Experience · Mercado Libre
    Aug 2015 — Apr 2020
    AR

    - Soporte integral a usuarios: Atención en múltiples verticales (C&C, Vendedor y Prustomer), resolviendo consultas y garantizando experiencias de servicio de calidad. - Capacitación y formación interna: Planificación y dictado de capacitaciones para…

  5. Auxiliar en colonia de verano · Instituto San Antonio
    Dec 2014 — Feb 2015
    AR

    - Responsable de grupo de niños de entre 3 y 5 años. - Organización de actividades recreativas.

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Education

  1. Contador Público · Universidad Kennedy
    2026—2030
    AR· Accounting and Finance
  2. Bachiller · Casa Salesiana Pío IX
    2010—2014
    AR· Informática
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Certifications

  • Problem Solving - Trainee Level

Links