Self-reported as: “It's difficult for me but I can”

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About

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Hours

EST business hours

Remote experience

In Argentina for Latam: Ecuador, Panama, Uruguay, Bolivia and Paraguay

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Team Leader · Life Seguros

   Sep 2021 — Apr 2024

   Team leader for customer service and retention, with a focus on results, business vision, and objective achievement, emphasizing customer focus, problem-solving, claims analysis, and optimal conflict resolution and management skills. - Managed…

2. Team Leader / Customer Retention Representative · MetLife

   May 2018 — Sep 2021
   US company · remote

   Effectively managed a high volume of inbound and outbound customer calls, focused on meeting retention, quality, and call volume objectives with a customer-centric approach. - Led a team for an outbound call campaign focused on customer retention…

3. Portfolio Development · MetLife

   Sep 2017 — May 2018
   US company · remote

   Telephone-based management for customer loyalty and upselling of the Life Insurance with Capitalization portfolio. - Collected and verified necessary customer information for follow-up purposes

Education

1. Bachelor's · Universidad de Buenos Aires

   2004—2010
   · Social Communications