Timezone overlap
9h overlap with US East · Argentina
English level
Conversational
Self-reported as: “I struggle but I can - Intermediate”
Skills & tools
Skills
Tools
About
I work in customer service, focused on providing effective solutions and developing quality relationships that contribute to customer satisfaction and loyalty. I am currently seeking new challenges that allow me to continue growing professionally and contribute my skills to achieving organizational goals.
Work preferences
- Job type
- Freelance / Independent, Full-time, Part-time
- Company size / type
- Early-stage startup (0-20), Large/multinational (200+), Social/Environmental Impact Company
- Culture
- Independent, Large Company
- Industries
- Finance & Accounting, Human Resources & Recruitment, Online Education & Training
- Hours
- EST business hours
Salary context
Benchmarks for Customer Success · Junior (< 3 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- CUSTOMER SERVICE · APEX ÁMERICAJan 2024 — Present
Customer experience service - Data management and analysis - Time and quality management (CSAT) - Use of BackOffice programs, QuickSight, Bootmaker, Salesforce. - Monthly metrics monitoring. - Benefits area representative - Top performance advisor…
- ADMINISTRATION · ADMINISTRACIÓNJan 2023 — Jan 2024
Credit card coupon files Credit card knowledge Weekly account reports Credit card settlement Skylab Program
Education
- High school diploma · COLEGIO SECUNDARIO2013—2017· Computer Science
- Bachelor's · UNIVERSIDAD NACIONAL DE CÓRDOBA2023· Psychology