Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Self-reported as: “I can work in English”
Skills & tools
Skills
Tools
About
My goal is to continue learning from my work as I have been since I started my professional path. My degree in Social Communications has provided me with a wide range of opportunities for development, and I always like to be open to what comes my way.
Work preferences
- Job type
- Full-time
- Company size / type
- Growth-stage startup (21-200), Social/Environmental Impact Company
- Culture
- Large Company
- Industries
- Finance & Accounting
- Hours
- EST business hours
Salary context
Benchmarks for SMB non-tech role · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Care Analyst · Reba Compañía FinancieraDec 2023 — Present
Provided comprehensive customer support via multiple channels (chat, phone, and in-person). Resolved inquiries and issues, managed complaints, and escalated complex cases to the appropriate departments. - Experience using SGM, Oracle, Visa Online…
- Customer Care Analyst · CalmOct 2023 — Oct 2023
Provided customer support during Calm's Cyber Week, responding to inquiries, advising potential clients, and tracking shipments. - Used tools such as Re:amaze and Notion to manage communication and information.
- Operator for Line 147 · Municipalidad de Rosario - CIORMar 2022 — Oct 2023
Resolved inquiries and complaints from Rosario citizens regarding various public space areas, providing telephone support and comprehensively managing each case from reception to resolution.
Education
- Bachelor's degree · Universidad Nacional de Rosario, Facultad de Ciencia Política y Relaciones Internacionales2017· Social Communications