Self-reported as: “I struggle but I can - Intermediate”

Skills & tools

About

Work preferences

Job type

Consulting, Freelance / Independent, Full-time, Part-time

Company size / type

Growth-stage startup (21-200), Large/multinational (200+)

Culture

Large Company

Industries

Information Technology

Hours

EST business hours

Remote experience

At IBM / Kyndryl for countries in Europe and the United States

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Senior Manager · Kyndryl

   Sep 2021 — Jun 2025
   US company · remote

   Senior Manager of Intel and Unix services Senior Manager of Account Manager services - Improved customer satisfaction (NPS increased from 6 to 9). - Identified opportunities for contract growth and profitability, including new projects and…

2. Manager · IBM

   Nov 2013 — Aug 2021
   US company · remote

   Operations Manager. Leading the Business Operations, Learning & Knowledge, Compliance, and WorkForce Management teams. Security and Risk Management Manager. - Monitored monthly and annual employee overtime limits with PowerBI visualization. …

3. Team Lead · IBM

   Jan 2013 — Oct 2013
   US company · remote

   Team lead composed of 30 specialists supporting 1000 servers. - Motivated team members and conducted performance evaluations. - Led the implementation of 13 projects from start to finish. - Assisted with hiring and training.

4. Account Coordinator · IBM

   Jul 2008 — Dec 2008
   US company · remote

   Responsible for Intel Service. - Led the team on a day-to-day basis. - Managed incidents and problems. - Developed training plans.

5. Network Administrator · IBM

   Oct 2006 — Jun 2008
   US company · remote

   Microsoft Network Administrator 800-server environment Incident Resolution

6. Network Administrator · Adecco

   Mar 2006 — Sep 2006

   Microsoft Network Administrator 800-server environment Incident Resolution

7. Network Administrator · Certant

   Dec 2005 — Mar 2006

   Microsoft Network Administrator 200-server environment Incident Resolution

8. Technical Support · Proyecto Profesional

   Jan 2002 — Dec 2005

   Onsite Technical Support 800-computer environment Operating system migration for the entire fleet.

Education

1. Bachelor's degree · Universidad Argentina John F. Kennedy

   1998—2005
   · Information Systems

Achievements

• Reduced incidents by 43%.
• Achieved 99% SLA for patching activities (35% improvement on historical KPI).
• Team annual efficiency improved by 12%.
• Reduced critical incidents by 9%.
• Reduced backlog by 45%.