Timezone overlap
9h overlap with US East · Argentina
English level
Full Professional
Detected from your CV
(es)Skills & tools
Skills
Tools
About
Ariana is a Client Services Specialist at SYNEOS HEALTH COMMERCIAL SOLUTIONS, where she applies her nearly three years of experience supporting clients in the health, pharmaceutical, and biotechnology sectors. Based in Buenos Aires, Argentina, she is proficient in platforms such as ServiceNow, Salesforce, and other CRM tools, ensuring smooth operations in regulated environments. Her background includes roles as a Service Desk Analyst at COGNIZANT and a Contact Center Operator at LINKSOLUTION, building a foundation in client support and operational processes. Ariana holds a Law Degree from UNIVERSIDAD DE BUENOS AIRES (UBA), complemented by practical experience in case law and doctrine analysis, and drafting civil and commercial contracts. Ariana excels in environments requiring critical analysis, multitasking, and strong organizational skills. She is adept at cross-functional coordination, stakeholder management, and process documentation within multi-stakeholder settings. She is seeking to apply this blend of legal and operational expertise to roles in legal operations, compliance, or contract administration.
Highlights
- Case law and doctrine analysis
- Drafting civil and commercial contracts
Work preferences
- Job type
- Full-time, Part-time
- Company size / type
- Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
- Culture
- Independent, Large Company, Nonprofit / NGO, Public Organization
- Industries
- Health & Telemedicine, Information Technology
- Hours
- Fleixlbe schedule
- Remote experience
- Based in Buenos Aires, worked for managers in Bridgewater, New Jersey
- Available from
- Jul 2026
- Engagement
- Open to contract / freelance
Salary context
Benchmarks for SMB non-tech role · Junior (< 3 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Client Services Specialist · SYNEOS HEALTH COMMERCIAL SOLUTIONSMar 2026 — Jun 2026USUS company · remote
- Provided daily operational support to a portfolio of 8 client accounts, coordinating with teams of 20 to 40 people each across Sales, Nurse, Medical Affairs, Market Access, and Contact Center functions. - Coordinated the onboarding and offboarding…
- Service Desk Analyst · COGNIZANTJan 2024 — Mar 2026USUS company · remote
- Managed and resolved approximately 20 technical incidents per day (hardware, software, and networks) for global users, consistently meeting SLA targets. - Developed expertise in ServiceNow, building custom dashboards and reports to track…
- Contact Center Operator · LINKSOLUTIONJan 2022 — Jul 2022AR
- Served as the first point of contact for multichannel incident resolution. - Logged and analyzed data using CRM tools, ensuring case traceability and user satisfaction. - Developed procedure manuals to standardize customer service processes.
Education
- Law Degree · UNIVERSIDAD DE BUENOS AIRES (UBA)2018AR· Law
- High School Diploma · ORT ARGENTINA2013—2017AR· Industrial Design
Certifications
- Anti-Money Laundering (AML), KYC and Compliance
- Tablas Dinámicas en Excel - Dashboards y Analisis de Datos
- Influencia y Negociación - Fundamentos de Liderazgo 3
- Effective Delegation for New Managers
- Liderazgo y Gestión de Equipos - Estilos y Estrategias Udemy
- Executive Briefing; Artificial Intelligence (AI) + ChatGPT - Udemy
- ChatGPT: Complete ChatGPT Course For Work 2023 (Ethically)! - Udemy