Sourced
Unlock contact
Back to results

Timezone overlap

9h overlap with US East · Argentina

0
3
6
9
12
15
18
21

English level

Beginner

A1

Self-reported as: “I would not be able to work in English”

Other languages:Spanish (native)

Skills & tools

Skills

AssistantCommunicationsConsultingOffice ManagementOperationsSupportTechnology

Tools

No tools listed yet.

About

My passion for technology and continuous improvement has led me to develop an excellence-oriented approach to customer service. During my 8 years of experience in the field, I have demonstrated my ability to actively listen, manage complicated situations, and build customer loyalty through the best possible experience. A notable achievement in my career was structuring a customer service department at an airline, demonstrating my ability to lead and manage work teams. My problem-solving skills, years of experience in customer service, and focus on customer satisfaction make me an ideal candidate for this position. Additionally, my ability to adapt to different work environments and my commitment to excellence in every task performed allow me to face new challenges with enthusiasm and determination.

Work preferences

Job type
—
Company size / type
—
Culture
—
Industries
—
Hours
EST business hours

Work experience

  1. Billing Analyst · American Sport Instituto Universitario de Tecnología Juan Pablo Pérez Alfonso
    Nov 2020 — Aug 2023

    - Data Verification - Coding - Invoice Processing - Discrepancy Resolution - Communication - Payment Tracking - Reporting - Regulatory Compliance - Record Updates

  2. Customer Service Analyst · Life is Good SRL
    Dec 2018 — Aug 2020

    - Inquiry and Issue Management - Technical Support - Clear and Empathetic Communication - Case Management and Follow-up - Feedback and Continuous Improvement - Training and Development - Data Analysis - Crisis Management - Goal and Objective…

  3. Fraud Analyst · BOD Banco Occidental de Venezuela
    Mar 2013 — Mar 2016

    - Risk assessment of financial operations - Development of internal risk plan - Evaluation of project feasibility - Identification of investment and business opportunities - Statistical management of the entity

Unlock full work history

Education

  1. No finalizado · Universidad URBE
    · Industrial Engineering
  2. Diploma program · Universidad URBE
    · Operations Management
  3. University Technical Degree · Instituto Universitario de Tecnología Juan Pablo Pérez Alfonso
    · Computer Science
Unlock full education