Self-reported as: “Can work in English”

Skills & tools

About

Work preferences

Job type

—

Company size / type

—

Culture

—

Industries

—

Hours

EST business hours

Remote experience

Worked remotely for Argentina while in Venezuela and Spain

Salary context

Benchmarks for Operations · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Operations Coordinator Back Office · Henry

   Feb 2022 — Present
   AR

   Led a team of 5 staff members in Operations. Responsible for staffing planning and ensuring operational functionality. Primary liaison with area stakeholders, collaborating closely to optimize and improve operations. Maintained clear and effective…

2. Operations Analyst · Henry

   Oct 2020 — Feb 2022
   AR

   Admissions of new students. Management of enrollments and withdrawals. Customer service. Improvements to received processes. Reports to the lead via dashboards with automated information. Process documentation.

3. Senior Operations Analyst · Glovo

   Aug 2020 — Oct 2020
   AR

   Partner Operations Support II for PBLs nationwide. Complete management of Operational Back Office. Management of claims for partner payments. Generation of reports and follow-ups. Development of a new regional process for a new position.

4. Operations Assistant/Glover Specialist I · Glovo

   Apr 2019 — Jul 2020
   AR

   KPI analysis. Fraud analysis, early detection, account closures (Clients and Cadets), knowledge of patterns and app failures. Excel management. Work based on objectives. Search for improvements in tools and processes. Training to expand the fleet…

5. Audits and Guarantees Analyst · IguanaFix

   Oct 2018 — Apr 2019
   AR

   Responsible for receiving and analyzing customer claims for work performed by the company through on-site visits, as well as coordinating dates, materials, and professionals required to cover the warranty in applicable cases. On-site audit of…

6. Operations Analyst · IguanaFix

   Jul 2018 — Nov 2018
   AR

   Responsible for the coordination and management of active jobs on the company platform through communication with active professionals and clients. Improvements in response time for customer requests. Detection of recruitment needs in areas with job…

7. Team Leader Customer Experience · IguanaFix

   Jun 2018 — Jul 2018
   AR

   Operational follow-up of the team in charge. Real-time monitoring of the contact center. Analysis and monitoring of multiple contact channels. Tracking of daily metric compliance. Priority management. Management of difficult customers and resolution…

8. Customer Experience Analyst · IguanaFix

   Jun 2017 — Jul 2018
   AR

   Handling of incoming/outgoing calls and active listening of customers through the Call communication channel. Management, analysis, follow-up, and resolution of inquiries/claims through our processes. Accurate data entry on the platform and…

9. Assistant Administrator · Mag Eventos

   Apr 2014 — Jan 2017
   VE

   Handling clients via phone and in person. Information on quotes. Event follow-ups. Staff management (5 to 15 per shift). Cash handling.

Education

1. — · CoderHouse

   2023
   · Salesforce Admin
2. RAMP SERVICE OPERATOR (OSR) · ICAPA (InstitutodeCapacitaciónAsociaciónPersonalAeronáutico)

   2018—2018
   · civil aeronautics
3. High school diploma · u.e. agustin armario

   2012—2013
   · science