Timezone overlap
9h overlap with US East · Venezuela
English level
Advanced
Self-reported as: “I can work in English”
Skills & tools
Skills
Tools
No tools listed yet.
About
I am looking to improve my growth opportunities in my area of specialization and achieve better income doing what I am passionate about. I feel stagnant where I am currently working in terms of challenges, salary, and recognition. My current job holds me back so much that I find it hard to focus on my search, so I need a little help and guidance.
Work preferences
- Job type
- —
- Company size / type
- —
- Culture
- —
- Industries
- —
- Hours
- EST business hours
- Remote experience
- I have always worked from Venezuela. I have worked for companies in London, United States, and Europe (Poland and Spain) and freelance for Latin America (Argentina and Chile)
Salary context
Benchmarks for Customer Success · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Semi Senior Customer Service Specialist (calls, live chat, emails and texts) · FunExpressInc-A+companybyBetterBusinessBureauJan 2023 — PresentUS
Daily supervised and guided a team of 10 junior and mid-level agents on best practices to solve simple and complex cases. Efficiently managed 90% of cases received without external supervision and successfully de-escalated 70% of challenging cases…
- Junior Customer Service Specialist (calls, live chat, emails and texts) · FunExpressInc-A+companybyBetterBusinessBureauAug 2022 — PresentUS
Managed an average of 30 customer inquiries daily through calls, tickets, SMS, emails and chats, resolving issues related to hotel, park tickets, flights, and car rental deals with a 92% customer satisfaction rate. Achieved a 92% customer…
- Virtual Assistant for an IT recruitment agency · DevsdataNov 2020 — Mar 2022US
Reached out, interacted, and followed up with an average of 100 potential clients weekly on social media to offer software products and services. This increased by 30% outreach sales calls for 4 consecutive months. Maintained and reported automated…
Education
- — · UniversityofLosAndesVE
Achievements
- Efficiently managed 90% of cases received without external supervision and successfully de-escalated 70% of challenging cases handled, maintaining a high customer satisfaction rate.
- Suggested and executed initiatives to reduce fatigue and burnout during high-volume periods, improving overall customer satisfaction and team performance by 35%.
- Managed an average of 30 customer inquiries daily through calls, tickets, SMS, emails and chats, resolving issues related to hotel, park tickets, flights, and car rental deals with a 92% customer satisfaction rate.
- Achieved a 92% customer satisfaction rate via Live Chat in my first year, surpassing the team average of 80%, through proactive problem-solving and empathetic communication.
- Reached out, interacted, and followed up with an average of 100 potential clients weekly on social media to offer software products and services. This increased by 30% outreach sales calls for 4 consecutive months.