Self-reported as: “I struggle but I can”

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Remote experience

I worked in Mexico, specifically in CDMX

Salary context

Benchmarks for Customer Success · Mid (3–7 yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. CRM Lead · Movet

   Nov 2023 — Jun 2024

   Supervised customer segmentation to execute more effective marketing campaigns. Defined and implemented customer management strategies aimed at fostering relationships and customer loyalty. Coordinated high-impact strategies for customer retention…

2. Sales Manager (Mexico) – Commercial Director · Gojom

   Jul 2022 — Apr 2023

   Structured and launched the commercial area in Mexico, ensuring successful market opening. Designed and implemented commercial strategies to meet goals and budgets. Ensured 100% lead contactability, mitigating discard rates and guaranteeing proper…

3. Global Onboarding Director - Commercial Training Director · Gojom

   Dec 2021 — Jul 2022

   Opened countries such as Peru, Ecuador, and Mexico, bringing OKR, KPI, and commercial process documentation for each, ensuring financial viability. Created and implemented new housing sales processes based on country statistics for Colombia, Peru…

4. Lead Hunter Manager · Gojom

   Aug 2021 — Dec 2021

   Implemented the process for customer acquisition, attraction, and loyalty, ensuring the commercial team's KPIs were met. Ensured the attention, management, follow-up, and review of businesses in their initial stage. Designed and implemented…

5. Customer Pathfinder - CPF - Commercial Executive · La Haus

   Oct 2019 — Aug 2021

   Made cold calls to new B2C clients interested in immediate housing purchase to understand their needs. Ensured identification of B2C client needs through consultative selling. Analyzed client purchase intent and nurtured clients to generate valuable…

Education

1. Undergraduate degree · Politécnico Grancolombiano

   2016
   · International Business

Achievements

• Ensured 100% lead contactability, mitigating discard rates and guaranteeing proper lead management.
• Designed and implemented 100% of the customer prospecting area from the outset for Colombia, Ecuador, Peru, and Mexico.
• Exceeded national commercial indicators by 110%, generating over USD 150k in monthly revenue.
• Increased the rate of visits conducted by 75% over 4 months.
• Exceeded goals by 110% in the first month of opening, generating USD 60k in monthly revenue.
• Designed and standardized 100% of the cross-functional commercial processes in the four countries within a six-month period.
• Through the commercial area's training and development program, achieved 80% of new salespeople meeting their sales targets at 100%.
• Standardized 100% of global techniques for customer prospecting and conversion improvement.
• Increased qualified leads by 75%, with a 30% conversion rate in visits made to clients, directly impacting sales indicators.
• Exceeded the monthly country goal by over 110%, generating over USD 60k in monthly revenue.
• Exceeded monthly sales closing goals by 175%.
• Achieved a 10% conversion rate of daily visits, of which 20% were successfully closed weekly.