Timezone overlap
9h overlap with US East · Argentina
English level
Upper Intermediate
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Anahí brings over a decade of experience, most recently as a Legal Support Specialist at Teruya & Sterling, a US Immigration Law Firm. In this role, she excels at coordinating complex case follow-ups and meticulously manages confidential client documentation. Her work demands empathetic communication and multi-channel client support, ensuring a high level of care and reliability in sensitive situations. Prior to this, Anahí developed a broad skill set across diverse industries. She served as a Banking Customer Support Representative in the banking sector and gained valuable experience in vendor management, including roles as a Vendor Management Assistant at tbo. and Vendor Coordinator at Win & Winnow. Across these positions, Anahí consistently demonstrated strong client and vendor relationship management, along with a notable ability to quickly adapt to new processes and tools. She has thrived in environments with defined quality standards, prioritizing organization and consistent quality. Anahí holds an Administrative Secretary qualification from ICR Rosario and has completed training in OKR Methodology and Agile Teams. She is known for her organized approach and commitment to providing excellent customer support. Anahí thrives in collaborative settings, finding satisfaction in solving problems and genuinely connecting with people to offer reliable assistance and contribute to a supportive team.
Highlights
- Multi-channel client support (chat, email, phone)
- Case follow-up and inquiry coordination
- Client and vendor relationship management
- Empathetic communication in sensitive situations
- Confidential document management and organization
- Fast adaptation to new processes and tools
- Autonomous and responsible remote work
Work preferences
- Job type
- Freelance / Independent, Full-time, Part-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200)
- Industries
- Business Consulting, Finance & Accounting, Human Resources & Recruitment, Marketing & Advertising, Media & Entertainment
- Hours
- EST business hours
- Remote experience
- Based In Rosario, Santa Fe, Argentina. I've been working fully remote for the past 4 years. I'm a Professional with more than 10 years of experience mostly dedicated to customer support, administrative and human-centered roles.
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Legal Support Specialist · Teruya & Sterling (US Immigration Law Firm)Feb 2025 — Mar 2026US company · remote
- Daily client support in Spanish and English, guiding people through sensitive immigration processes with clarity and empathy. - Case management and follow-up in Docketwise CRM, keeping records organized and fully traceable. - Processing and…
- Banking Customer Support Representative · Call Center (Banking sector)Dec 2024 — Feb 2025· Banking sector
- Customer support via phone, chat, and email for banking-related inquiries. - Used Dynamics 365, T24, Back Office, and SmartOpen to manage requests and track cases. - Consistent application of internal protocols across all client interactions.
- Vendor Management Assistant · tbo.Apr 2023 — Jul 2024AR
- Sourcing, evaluating, and onboarding vendors for localization projects across multiple languages, including Pacific-region and gaming verticals. - Managing vendor profiles and documentation in Plunet, ensuring data integrity and process…
- Vendor Coordinator · Win & WinnowMar 2022 — Oct 2022AR
- Sourcing and screening language service vendors through Plunet's talent pool. - Supporting onboarding processes and keeping vendor records updated and organized. - Ongoing communication with vendors to build relationships and facilitate team…
- Content Creator and Creative Support · FloydRockPubJan 2015 — Jan 2020
- Social media management and visual content creation following brand guidelines and campaign needs. - Content planning and scheduling using Photoshop and Canva.
- Customer Care Representative · Konecta / BlueConnectJan 2012 — Jan 2014
- Handling telecom and billing inquiries using Avaya and Siebel CRM in a high-volume contact center. - Escalation management and administrative follow-up on customer requests.
- Administrative Assistant · Estudio Greco & Asoc.Jan 2010 — Jan 2011
- Administrative tasks, scheduling, reception, and document organization. - Daily office support and general client assistance.
Education
- Administrative Secretary · ICR RosarioAR
- OKR Methodology · Nimdzi
- Agile Teams Training · The Breaking Lab
- High School Graduate · School N° 5032