Skills & tools

About

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Hours

EST business hours

Salary context

Benchmarks for Human Resources · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. HR Manager · FISERV COLOMBIA LTDA

   Apr 2021 — Feb 2024
   US company · remote

   Fintech sector company with presence in over 120 countries and more than 55,000 employees Led the definition and execution of all human resources processes in Colombia, reporting directly to the North Latin America (LAN) Region. Developed and…

2. People & Culture Manager · JAPAN TOBACCO INTERNATIONAL COLOMBIA SAS

   Dec 2016 — Jan 2020

   Consumer goods sector company, with presence in over 100 countries and more than 45,000 employees. Responsible for the formation and leadership of all Human Resources processes. Design and implementation of policies and procedures, creation of…

3. Corporate Human Talent Leader · GRUPO SALA

   Aug 2014 — Nov 2016

   Colombian business holding company composed of 10 service sector companies, with over 3,500 employees. Sold in 2017 to the French Group Veolia. Provided Human Talent guidelines to the 10 HR directors of the companies within the business group (3,500…

4. Human Resources Business Partner Operations · BRITISH AMERICAN TOBACCO COLOMBIA

   Jun 2013 — Mar 2014

   Senior Strategic Human Resources Partner for the Production Plant and Leaft Business Unit. Continuously advised the Vice Presidency of Operations in Colombia, establishing strategies and executing HR activities in the Production Plant, under the…

5. Human Resources Business Partner Marketing and Trade · BRITISH AMERICAN TOBACCO COLOMBIA

   Jan 2012 — Jun 2013

   Senior Strategic Human Resources Partner for the National Marketing, Bogotá, and Trade Central Business Unit. Continuously advised the Vice Presidency of Marketing in Colombia, establishing strategies and executing HR activities in the Marketing…

6. Director of Communications and Public Relations · BRITISH AMERICAN TOBACCO COLOMBIA

   Mar 2007 — Dec 2011

   Create, design, implement, and manage the Corporate Communications Plan and the Human Resources Media Strategy, under the guidelines of the Company's General Management. Advised General Management and Human Resources Management on External and…

Education

1. Master's · Universidad de Barcelona

   2019
   · Human Resources Management
2. Specialization · Universidad Externado de Colombia

   2007
   · Marketing Management
3. Bachelor's in Social Communications · Universidad Externado de Colombia

   1998

Achievements

• Obtained GPTW (Great Place to Work) certification with a 92% rating, distinguishing us as the country with the highest score in the region, reflecting our commitment to employee well-being and satisfaction.
• Reduced the Human Talent budget by 5% in 2018, without impacting employee training programs.
• Achieved an alliance with Tecnológico de Monterrey offering a 10% discount on Specializations and Master's degrees for employees and their immediate family.
• Reduced the turnover rate from 10% to 2% in each of the companies.
• Designed talent retention strategies for the different group companies, successfully retaining 20% of the workforce.
• Reorganized job descriptions and functions, impacting 98% of the workforce.
• Designed and implemented the Assessment Center for the Group's selection process, reducing response times by 10%.
• Reorganized temporary staff administration, saving 7% on the total budget.
• Reduced accidents in the production plant by 5%.
• Implemented training and development programs that improved staff technical skills, resulting in a 15% increase in productivity.
• Reduced turnover among sales, TMD, and TMREP personnel from 5% to 3%.
• Intervened in decision-making regarding management personnel, career plans, and promotions for national staff, ensuring consideration for middle management positions, resulting in 6.8% of the workforce moving into middle management roles.
• Achieved 100% compliance with performance evaluation awareness and training for Protabaco personnel, aligning them with the global corporate strategy.
• Implemented an intranet portal that centralizes all internal training, resulting in easier access to information and a 40% increase in employee participation in internal surveys and activities.
• Created and managed employer branding campaigns and recruitment events, increasing job applications by 50% and improving candidate quality.
• Implemented internal communication campaigns to promote company values and culture, resulting in a 35% increase in employee recognition of corporate values.
• Designed and executed periodic surveys to measure climate and job satisfaction, with corrective actions based on results that improved employee engagement by 15%.
• Implemented recognition programs for outstanding employees, resulting in a 25% increase in employee motivation and commitment.