Self-reported as: “It's difficult for me, but I can manage”

Skills & tools

About

Work preferences

Job type

Freelance / Independent, Part-time

Company size / type

Growth-stage startup (21-200), Large/multinational (200+)

Culture

Growth-stage startup (21-200), Large Company

Industries

Information Technology, Media & Entertainment

Hours

EST business hours

Remote experience

Was in Argentina. Worked for Uruguay

Salary context

Benchmarks for Marketing · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Customer Experience Specialist · Thomson Reuters

   Jun 2019 — Present

   - Planned and prepared training for company departments on CX - Implemented, executed, and monitored internal CX culture workshop - Planned, implemented, and executed communications to external clients regarding the Loyalty program - Performed phone…

2. Customer Experience Analyst · Thomson Reuters

   Jan 2017 — Jun 2019

   - Generated post-sale actions to improve customer experience and build lasting, effective client relationships - Increased customer retention percentage - Analyzed existing client accounts, evaluating their needs and presenting new products and/or…

3. Loyalty Analyst · Thomson Reuters

   Jan 2015 — Dec 2016

   - Planned and managed the annual action plan - Provided consultative advice to clients - Post-sale client follow-up - Client onboarding and training - Worked towards objectives and performance levels: CPH, QA - Organized and developed corporate…

4. Sales Executive · Silos Areneros Buenos Aires

   Aug 2012 — Dec 2014

   - Advised clients via email and phone - Managed inbound and outbound communications - Marketed services - Post-sale follow-up: collections and billing - Managed client loyalty initiatives - Managed digital marketing - Analyzed monthly, quarterly…

Education

1. Diploma program · UCEMA

   2019
   · Customer Experience
2. Diploma program · Universidad Tecnológica Nacional (UTN)

   2016
   · Digital Marketing
3. Bachelor's · Universidad de Ciencias Empresariales y Sociales

   2014
   · Marketing