Self-reported as: “I struggle but I can”

Skills & tools

About

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Hours

EST business hours

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Commercial Dynamics Analyst · Farmacity S.A.

   Feb 2022 — Present

   - Executed commercial strategies on E-commerce platforms. - Monitored online events and managed exclusive offers. - Planned and uploaded products and content to the website. - Tracked performance and analyzed business data.

2. Customer Service Back Office Analyst · Farmacity S.A.

   Jul 2019 — Jan 2022

   - Proactively followed up with customers to ensure satisfaction. - Improved procedures and processes in the customer service area. - Organized and managed spreadsheets, billing tasks, and online/in-store order control. - Developed useful content for…

3. Customer Service Analyst · Farmacity S.A.

   Jan 2016 — Jun 2019

   - Proactively responded to customer inquiries about products and services. - Processed orders and resolved issues. - Effectively communicated customer needs to other departments.

4. Specialized Pharmacy Employee · Farmacity S.A.

   Jul 2007 — Dec 2015

   - Collaborated in the dispensing and stock control of medications. - Implemented actions to improve the patient experience. - Managed specialized software and inventory.

Education

1. Bachelor's · Universidad J.F. Kennedy

   2005
   · Psychology
2. High school diploma · ENS N° 23 Eugenia R. de Zslachevsky
   · Humanities