Self-reported as: “I struggle but I can”

Skills & tools

About

Work preferences

Job type

Full-time

Company size / type

Large/multinational (200+)

Culture

Large Company

Industries

Manufacturing

Hours

EST business hours

Remote experience

I am in Argentina and worked for a Rappi third-party vendor for Mexico City

Salary context

Benchmarks for Operations · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Mystery Shopper · Adeco

   Oct 2024 — Present
   AR

   - Observed and analyzed: Examined predefined aspects of shopping and service experiences. - Evaluated: Verified how established techniques and procedures were applied in shopping interactions. - Audited: Conducted shopping or service simulations to…

2. Operations Management and Administration · Cinnalovers

   Jul 2023 — Present
   AR

   - Supervised inventory of supplies, placed orders with suppliers, and controlled inflows and outflows to ensure a continuous product flow. - Developed and controlled budgets, analyzed operational costs, and managed punctual supplier payments to…

3. Customer Service Representative (Rappi) · Invisible Tecnologies

   May 2023 — Oct 2023
   AR

   - Provided efficient and personalized customer service. - Resolved problems effectively. - Advised on products and services. - Fostered customer loyalty. - Quickly resolved issues presented with the Rappi application, recovering 20% of customers who…

4. Independent Sales Agent · Inversiones Gross (1000pagos)

   Aug 2016 — Nov 2018
   VE

   - Expanded client portfolio by directly contacting potential clients. - Provided technical information and advice on the company's products and services. - Controlled invoicing and reconciled client accounts. - Implemented improvement actions…

5. Administrative Assistant · Escritorio Jurídico Aguilarte Peña y asoc.

   Oct 2015 — Apr 2016
   VE

   - Organized physical and electronic files for payroll, services, and personal administrative matters of the management. - Managed petty cash to ensure daily cash flow. - Prepared preliminary information for balance sheets, supporting income and…

Education

1. Technical University Degree · Instituto Universitario de tecnología “Pedro Emilio Coll”

   1990—1995
   VE· Business Administration in Industrial Relations
2. Currently studying · Tango University. AXOFT

   2024
   AR· TANGO

Achievements

• Quickly resolved issues presented with the Rappi application, recovering 20% of customers who had negative experiences with the company.
• Implemented improvement actions, resulting in a 70% increase in sales, and achieved 3rd place among top agents.